Where is talk talks call centre

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Last year, three Wipro employees were arrested on suspicion of selling TalkTalk customer data. A source in Kolkata, who did not want to be named, alleges the same data was obtained by a criminal gang, with USB sticks full of data trading hands at parties. They say they phone TalkTalk customers, using the stolen data to convince victims they are genuine employees of the company.

They then convince the victims their computers are infected, and offer to fix the problems. Through this, the whistleblowers say, the victim is tricked into installing a virus that gives the scammer complete control over their machine. The victims are then offered a compensation payment, for which they must log in to online banking, they add.

Thanks to the virus, the fraudsters are able to gain access to the victims' bank accounts when they log in. They say they use various methods to spirit away the money: in some cases pretending to make erroneous overpayments, then convincing victims to repay the extra amount. In other cases, victims have said the scammers were able to set up a new payee without their knowledge and transfer the money out of the account directly.

Although the BBC cannot be sure of the whistleblowers claims, the following suggested they were telling the truth:. Careline is taking over part of the site where TalkTalk staff are presently employed. TalkTalk is planning to recruit replacement workers in Stornoway on the Isle of Lewis as well as to move support services to India and Manila, the capital of the Philippines. Staff were told that planned redundancies were due in no part to cost cutting.

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